Last updated: April 2026
Acceptance of Terms
By accessing acaia.com.au and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.
Products & Pricing
All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable. Prices are automatically converted to your local currency at checkout. We reserve the right to change prices at any time without notice. We ship to Australia, New Zealand, the United States and Europe.
Orders
By placing an order you confirm that you are at least 18 years of age. We reserve the right to refuse or cancel any order at our discretion. You will receive an email confirmation once your order is placed.
Shipping
We aim to dispatch orders within 1–3 business days. Delivery times vary by location but are typically 3–7 business days within Australia, 7–14 business days for New Zealand, the United States and Europe. We are not responsible for delays caused by carriers once your order has been dispatched.
Product Use
Acaia Lash Serum is a cosmetic product intended for external use only. Do not use if you have known sensitivities to any listed ingredients. Discontinue use and consult a healthcare professional if irritation occurs. Keep out of reach of children. Avoid direct contact with eyes.
Intellectual Property
All content on acaia.com.au including text, images, branding, and design is the property of Acaia Beauty and may not be reproduced without written permission.
Limitation of Liability
To the maximum extent permitted by Australian law, Acaia Beauty will not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website. Nothing in these terms limits your rights under the Australian Consumer Law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
Governing Law
These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.
Contact
Questions about these terms? Email us at sales@acaia.com.au.